Same All-Inclusive Protection - With a New & Improved Buying Experience!

Extra peace of mind - included on all orders by default!

Not interested? Our standard DOA policy still applies - Simply toggle it off from your cart or at checkout. 

Now for the details...

 After listening to YOU!

We have moved to a new Shipping Protection & Delay Insurance option available on all orders!

Shipping delays are rare - however in some unfortunate cases, something you ordered may not make it due to a shipping delay, package damage, or even those pesky porch pirates! These instances are outside of our control, and of course, yours as well. We still want you to be covered in these cases!

Shipping Protection & Delay Insurance will cover any items lost due to shipping delays for 5 days after the delayed delivery. It will also cover any damage caused by the carrier as well as lost or stolen packages. This optional insurance will allow for a full refund of lost/DOA items if requested, in lieu of store credit. You are not obligated to place a new order with your store credit, because of something that was lost for reasons outside of your control.

Please note, an item lost as a result of a UPS shipping delay due to weather or mechanical issue, where Shipping Protection & Delay Insurance is purchased, is the only instance where a refund can be issued once an order has been shipped.

Our standard DOA guarantee policy does not cover items lost due to shipping delays caused by weather or mechanical issues, so if you do not select the option for Shipping Protection & Delay Insurance and a delay occurs, unfortunately any items lost as a result of the delay will not be covered by the guarantee.

Need to file a claim? Click Here!